Human-centered Connected Care; the Antidote to Unkind Healing Scars
Scarring can have serious effects, but dermatologists have many ways to help. Whether it’s from sudden trauma, scheduled surgery or serious acne, scarring can have a profound impact on patients.
While some may consider scarring to be a cosmetic concern, it can really affect patients’ psychosocial health. Physical appearance plays a major role in how people relate to others, so scarring that alters physical appearance — even if some would characterize it as minor — can have a negative impact on patients’ quality of life.
Fortunately for patients, dermatologists have developed an improved understanding of the biology of scarring, allowing them to provide more effective treatment that can improve the appearance of scars and thereby improve patients’ quality of life. However, one way people with scars can be helped to heal easily is through ‘Human-centered connected care’.
What is Human-Centered Connected Care?
Human-Centered Connected Care involves engaging consumers by providing them with the value they need and want. It simply means, providing care that is respectful of, and responsive to, individual patient preferences, needs and values, and ensuring that patient values guide all clinical decisions.
Some healthcare centers have tried to drive adoption of patient-centered care principles and practices by connecting healthcare professionals with the voices and perspectives of the patients and family members who utilize their services.
The importance of Human-centered connected care in the health care sector cannot be over emphasized, as in a study carried out recently, patients and their loved ones stated clearly that compassionate human interactions supersedes their needs, preferences and values when it comes to healthcare.
The Role of Human-centered connected care in healing scars
The key to improving the healing of scars is to reduce the suffering―physical, psychological, and emotional―of patients and caregivers alike through human-centered connected care. By creating a system in which every clinical response is informed by compassion and unadulterated care, the health care would not just be fighting the issue of patient well-being, it would also assure that unkind scars are healed faster and with so much less fuss.
Introducing human-centered connected care into the health sector would also mean that patients get engaged more in their treatment and healing process. When public and private health care organizations employ strategies to better engage patients, such as educating them about their conditions and involving them more fully in making decisions about their care, patients would experience better health outcomes, and scars would eventually heal better.
Patient engagement, or encouraging individuals to actively participate in their health and wellness, is central to simultaneously achieving the goals of improving outcomes, reducing costs, and enhancing the experience of care.
Reducing unkind healing scars isn’t just a moral imperative for healthcare providers. It’s a practical way to improve organizations and fix our broken system―without sacrificing the respect, dignity, and compassion we all deserve.
Changing the health care system to better engage customers requires human-centered design, a creative antidotal approach to problem-solving and innovation. It aims to better understand the needs of customers by observing how they’re actually interacting with the health system and then developing tools and approaches based on those findings. The goal is to better enable patients to have the experiences they desire as people and consumers, not only as patients—ultimately driving engagement, satisfaction, and kinder healing scars.
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